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If you do not receive a reply within 24 hours, it is most likely because the email has been filtered by your email provider and its sitting in a spam folder on the webmail version of your email. What this means is you should use an internet browser to login and view your emails and check there in your spam folder. Since we all use smart phones and tablets these days most people only check their inbox on these device, forgetting that if you go to your email providers website using an internet browser you will likely find many emails there in your folders. We also recommend you mark our messages as not spam and that should help preventing this from occurring in future.