Frequently Asked QuestionsRead here about Englishlads.com

How do I cancel my rebill, retrieve my login or change my credit card details?
Go to CCBill Support / Epoch Support
Keeping Your Membership Continuous on non-recurring or cancelled memberships
If you have a non-recurring membership or have cancelled a recurring membership you can still keep your membership continuous by allowing it to expire and rejoining within 2 days of it expiring. Just use the same email address and it automatically links your old and new membership.
How often is the site up-dated?
3 updates a week; Friday a video, Wednesday a photo set and Sunday's alternate video and photo set, plus at least one bonus video of a photo shoot a week.
What size are the photographs?
450×675 and 750×1125 - After 61 consecutive days XL 1000×1500 and XXL 2000×3000
Do your videos play on my Apple and/or Android device?
Our QuickTime (mp4) videos will play on iPhones, iPads, Macs & Android devices
What format are the videos?
QuickTime (mp4) & flash streaming
Five sizes depending on membership term - 396×220; 540×304 at 1.5 mb/s; 960×540 at 2.5 mb/s; for 31+ day members 1440×810 at 5.5 mb/s & for 61+ day members a very large 1920×1080 at 7.5 mb/s

How long are the videos? A full length movie is usually 25-45 minutes.
How many straight lads are on the website?
80% of our models are straight.
Are there videos of all the models?
Since Jan 2005 each model has done a set of photographs and a separate video and with the exception of about 3 models there is always a video. Check out the free area model profiles for more details.
What name will appear on my credit card?
Your transaction will appear as CCBillEU, or Epoch on your statement.
Will you send anything to my postal address?
You will not receive anything from us by post.